PRIVACY POLICY

Last Updated: October 24, 2026
At Taxitel ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is collected, used, and safeguarded in accordance with applicable data privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our mobile application, or book travel services with us.

By using Taxitel’s services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information that helps us provide you with safe, reliable, and efficient travel and transportation services.

a. Personal Information You Provide directly:
Contact Details: Name, email address, phone number, and physical billing address.
Booking & Travel Details: Pickup and drop-off locations, date and time of travel, flight/train details (if applicable), vehicle preference, and special driver instructions.
Identification Documents: Identity verification details (e.g., ID proof, passport details, or driver's license where required for rental or regulatory compliance).
Payment Information: Payment card details, UPI IDs, or banking details (processed securely via PCI-DSS compliant third-party payment gateways; we do not store full credit card or sensitive payment credentials on our servers).

b. Information Automatically Collected:
Location Data: Precise or approximate GPS location data from your device when using our mobile app or web location services for pickup coordination and trip tracking.
Device & Usage Information: IP address, browser type, operating system, device identifiers, app usage statistics, and cookies.

2. How We Use Your Information
Taxitel uses your personal information for the following purposes:
Service Fulfillment: To confirm, schedule, process, and execute your travel bookings and trips.
Customer Communication: To send trip confirmation updates, driver/vehicle details, invoices, SMS alerts, and respond to your customer support requests.
Safety & Security: To monitor rides, verify rider and driver identity, and ensure safety across our fleet operations.
Payments & Billing: To process payments, manage refunds, and prevent fraudulent transactions.
Service Improvements: To analyze user trends, enhance app/website functionality, and optimize route and travel management.
Marketing & Offers (Optional): To notify you of special discounts, promotional offers, or new travel routes (you may opt-out at any time).

3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following necessary circumstances:
Service Partners & Drivers: Shared with assigned drivers or third-party vehicle operators solely to complete your booked journey.
Third-Party Service Providers: Shared with trusted service providers who assist us in operating our platform, payment processing, SMS notifications, and website analytics (bound by strict confidentiality agreements).
Legal Compliance & Safety: If required by law, court order, or governmental authority, or to protect the rights, safety, and security of Taxitel, our users, or the public.

4. Data Retention & Security
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal obligations, or resolve disputes.
Security Measures: We implement appropriate technical, organizational, and administrative security measures (such as SSL encryption, access controls, and secure servers) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights & Choices
Depending on your local regulations, you have the following rights regarding your personal data:
Access & Correction: You can request access to or updates for any inaccurate personal data we hold about you.
Data Deletion: You may request the deletion of your account or personal data, subject to legitimate legal obligations.
Marketing Opt-Out: You can opt-out of receiving marketing emails or SMS messages at any time by clicking the "Unsubscribe" link or following the instructions in the message.
Location Access: You can disable location tracking via your mobile device settings, though this may impact specific app features (e.g., auto-detecting your pickup address).

6. Third-Party Links
Our website or application may contain links to external websites. Taxitel is not responsible for the privacy practices, content, or policies of third-party sites. We encourage you to read their respective privacy policies before providing any personal information.

7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of Taxitel services after updates constitutes acceptance of the revised policy.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company Name: Taxitel
Email: taxitel.in@gmail.com
Phone: +91 9847019293
Address: Near Airport, Enjackal, Trivandrum, Kerala, India